FAQ- FREQUENTLY ASKED
QUESTIONS
Help! I can't find what I am looking for!
You may be looking for that special something and was wondering if we can source it through our suppliers. Please send us an email at Foxandpanda@outlook.com detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.
We also have hundreds of comics to upload so if you can't see that particular comic, again please email us on the email mentioned above. We will get back to as soon as possible.
What is a Pre-Order?
Certain collectables will come in the form of Pre-Orders, what is a Pre-Order you may ask? A Pre-Order is a collectable item that has not reached our warehouse yet or even have been made yet from it's factory creator.
You can Pre-Order this item in our Pre-Order section and secure your special collectable before it sells out! Some items we stock in are limited, which means only a select few may make it into the country. This allows the customer to secure their items before missing out. This also must be said that you can still miss out on an Pre-Order item if the Pre-Order Due By Date has passed.
Please see our terms and conditions on Pre-Order terms for further information.
Can I pick up my order?
You may be able to pick up your order with the (Free Local Pick Up) option upon check out.
These Local LGA areas are: Blacktown LGA, Penrith LGA and the Hills District LGA. These areas are in a 15km Radius from our base of operations in Schofields NSW. A Fox and Panda Comics team memeber will be in contact with you to confirm time, date and pick up address.
Please note this service can be removed if any future pandemic lockdowns occur and we will be unable to provide local delivery.
Please note the pick up address will be given once and order has been placed and contact made via email or telephone.
Do you buy comic collections?
Yes, yes we do!
If you would like us to assess your comic collection and purchase it. This will need to be done in person and comics physically inspected! Please do not email us pictures of your comics asking for an estimate. Comics are needed to be physically inspected for damage and condition. Fox and Panda Comics have the right to refuse the purchase.
To arrange an inspection and quote on your collection, please email us at Foxandpanda@outlook.com